1. Introduction
Welcome to BUFF Original Furniture Polish (“we”, “our”, “us”). This Privacy Policy sets out how we collect, use, disclose and protect your personal information when you use our website [buffpolish.co.za] (“Website”), purchase our products, sign up for communications or otherwise interact with us. We are committed to compliance with the South African Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable privacy laws.
2. Who we are
We are BUFF Original Furniture Polish, registered in South Africa under registration number [insert], with our main business address at [insert]. We act as the “responsible party” for your personal information under POPIA.
3. What personal information we collect
We may collect the following kinds of personal information:Identity information (name, date of birth, ID number where required).Contact information (email address, postal address, telephone/mobile number).Transaction information (orders you place, payment details [we do not store full card-data], delivery address).Technical information (IP address, device identifiers, browser, operating system).Marketing and communications preferences.Any other information you choose to provide us (e.g., survey responses, reviews).
4. How we collect your information
We collect personal information:When you register an account or make a purchase on our Website.When you sign up for newsletters, offers or communications.From cookies and tracking technologies when you visit our Website.When you contact us via email, telephone or social media.From third-party service providers (e.g., payment gateways, shipping companies) where necessary for fulfilling your order.
5. Legal basis for processing (where applicable)
We rely on the following legal grounds to process your personal information:To perform a contract with you (processing your order, delivery, returns).To comply with legal obligations (tax, record-keeping).For our legitimate interests (improving our service, marketing to you) provided your rights and interests don’t override ours.With your consent (marketing emails, cookies) if required.
6. Use of your personal information
We may use your personal information to:Process and fulfil your orders; manage payments and deliveries.Provide customer support and handle returns/refunds.Send you promotional communications and offers (where you have consented).Improve our Website, services, Products, and marketing by analysing usage and preferences.Detect and prevent fraud or other unlawful activity.Meet legal, regulatory, tax or accounting obligations.
7. Disclosure of personal information
We may disclose your personal information to:Our affiliated companies, contractors, service providers (payment processors, freight/shipping carriers, email/SMS providers) who assist us in providing services.Regulatory, statutory or legal authorities as required by law (such as SARS, courts).A buyer or potential buyer in connection with the sale, merger or re-organisation of our business.
We ensure any third-party service providers process your information securely and only for the purposes we specify.
8. Cross-border transfers
Your personal information may be transferred to, stored or processed in countries outside South Africa (for example cloud servers, payment gateways). Where such transfer occurs, we will take appropriate measures to ensure your data receives equivalent protection under POPIA.
9. Cookies and tracking technologies
9.1. We use cookies and similar technologies to collect information about your browsing behaviour, device and usage of the Website.
9.2. Cookies may be “essential” (required for site functionality) or “non-essential” (analytics, marketing).
9.3. You may disable non-essential cookies via your browser settings, but this may affect your experience on the Website.
9.4. For more details please see our [Cookie Policy] (if applicable) – or you can contact us for more info on the specific cookies we use.
10. Data retention
We retain your personal information only so long as necessary for the purposes outlined in this Policy, or as required by law (e.g., accounting, tax records). After that we will securely delete or anonymise your data.
11. Your rights under POPIA
11.1. Access: You may request confirmation whether we hold your personal information and request a copy.
11.2. Correction: You may ask us to correct or update your personal information.
11.3. Deletion: Subject to legal or business retention obligations, you may ask us to delete your personal information.
11.4. Objection: You may object to the processing of your information (especially for direct marketing) and withdraw your consent at any time.
11.5. Portability: If technically feasible, you may ask us to provide your personally-identifiable information in a structured, commonly used format.
11.6. You may lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been infringed.
12. Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, damage or accidental destruction. However, no internet or data transmission is 100% secure — you should take reasonable steps (e.g., strong password, secure device) to protect your account.
13. Children & minors
Our Website and Products are not intended for use by children under the age of 18 without parental/guardian consent. If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will take steps to delete it.
14. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on the Website with the “Last updated” date refreshed. We encourage you to check this page periodically. Changes will apply from the date posted unless stated otherwise.
15. Contact information
If you have any questions, requests or concerns about this Privacy Policy or your personal information, please contact:
Data Protection Officer
BUFF Original Furniture Polish
191 Main Rd, Hoog-en-droog, Paarl, 7646
E-mail: info@buffpolish.co.za
Telephone: +27828962664
Thank you for choosing BUFF.
