Last updated: [insert date]
1. Introduction
Welcome to BUFF (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website buffpolish.co.za (“Website”) and your purchase of our products (“Products”). By using the Website or placing an order, you accept and agree to be bound by these Terms.
2. Who we are
Buff Polish is a company registered under South African law, trading as BUFF Original Furniture Polish, specialising in handcrafted beeswax furniture/steel polish. Our registered address is [insert full business address], registration number [insert], VAT number [insert].
3. Use of the Website
3.1. You must be at least 18 years old, or if younger, have the consent of a parent or guardian, to make purchases.
3.2. You agree to use the Website only for lawful purposes, not to infringe our rights or those of others.
3.3. We may change or discontinue the Website or any feature without notice and we will not be liable to you for such change or discontinuation.
4. Product Information & Availability
4.1. We endeavour to display accurate information about the Products (description, pricing, availability). However, we do not guarantee that all information is error-free or complete.
4.2. We reserve the right to refuse any order, limit quantities, or withdraw Products at any time without prior notice.
4.3. Colours, textures and finishes of Products shown on the Website may vary from actual due to screen/print variations.
5. Ordering & Payment
5.1. By placing an order you make an offer to purchase a Product on these Terms. We will confirm acceptance via email (or other confirmation) and at that point a contract is formed.
5.2. Prices are as quoted on the Website at the time you place the order, inclusive of VAT where applicable, unless otherwise indicated. Freight/shipping/handling costs will be added where applicable and shown to you before you confirm the order.
5.3. Payment must be made in full before dispatch unless we expressly agree otherwise. We accept the payment methods listed on the Website.
5.4. We may cancel orders if payment is delayed or fails, or if we cannot fulfil the order.
6. Delivery & Risk
6.1. We will deliver the Products to the delivery address you provide. You must provide accurate and complete delivery details.
6.2. Risk in the Products passes to you upon delivery to the shipping carrier or to the address you provided (as applicable). Title remains with us until full payment is received.
6.3. Delivery times are estimates only. We are not liable for delays beyond our control (including freight carrier delays, customs/clearance, force majeure).
6.4. If you fail to accept delivery, we may charge you for storage or return costs.
7. Returns, Refunds & Cancellations
7.1. Refunds, returns or cancellations are handled in accordance with the South African Consumer Protection Act (“CPA”) 68 of 2008.
7.2. If the Product is defective, incorrect or not as described, you must notify us within [insert number] days of receipt. We will at our option repair or replace the Product or refund you.
7.3. For change-of-mind returns (if permitted), you must notify us within [insert number] days of delivery, the Product must be unused and in its original packaging, and you bear return shipping costs unless otherwise agreed.
7.4. We may deduct reasonable costs incurred (e.g., freight, packaging) from any refund.
7.5. You may cancel your order before dispatch; once dispatched you may only cancel or return in accordance with clause 7.2 or 7.3 and any applicable law.
8. Warranty & Liability
8.1. We warrant that at the time of dispatch the Products will conform to their description and will be free from material defects under normal use.
8.2. Except as required by applicable law (including the CPA), all other warranties (whether express or implied) are excluded to the fullest extent permitted.
8.3. Our liability for any claim under or in connection with the contract shall not exceed the purchase price of the Product. We shall not be liable for indirect or consequential loss, loss of profit, data, business interruption or reputational loss.
8.4. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence or for fraudulent misrepresentation or any liability which cannot be excluded under applicable law.
9. Intellectual Property
All content on the Website (text, images, logos, trademarks, designs) is owned by or licensed to us. You may not reproduce, modify, distribute or create derivative works without our prior written consent.
10. Privacy & Data Protection
Your use of personal information is governed by our Privacy Policy [link to Privacy Policy]. By using the Website you consent to the collection, use and transfer of your data as set out in that policy.
11. Communications
11.1. When you place an order or subscribe to communications you consent to receiving emails/SMS/marketing messages from us. You may opt-out at any time.
11.2. We may send service communications (order confirmations, delivery updates etc) without requiring opt-in.
12. Links to Third-Party Sites
The Website may contain links to third-party websites. We do not control these sites and are not responsible for their content or your use of them.
13. Force Majeure
We will not be liable for any failure or delay in performing our obligations if it is caused by events beyond our reasonable control (including but not limited to strikes, floods, fire, pandemics, internet outages, postal service delays, regulatory changes, customs/clearance issues).
14. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. You agree to submit to the exclusive or non-exclusive jurisdiction (as applicable) of the courts of South Africa for any dispute arising out of these Terms.
15. Severability
If any provision of these Terms is held invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.
16. Variation
We may revise these Terms from time to time. The version published on the Website at the time you place your order will apply.
17. Contact Information
If you have any questions about these Terms, please contact us at:
BUFF Original Furniture Polish
191 Main Rd, Hoog-en-droog, Paarl, 7646
E-mail: info@buffpolish.co.za
Telephone: +27828962664
Thank you for choosing BUFF.
